Mark Whitby

Mark Whitby joined the staff at IPTM as an adjunct instructor in January 1994.

 Mr. Whitby began his career at the Largo Police Department as a telecommunicator in May 1988.  His positions included call-taker, radio operator, teletype operator, Communications Training Officer (CTO), Shift Coordinator, Acting Shift Supervisor, and Communications Training Coordinator.

 Mr. Whitby worked for the Temple Terrace Police Department as a Communications Supervisor and Services Division Commander from December 2002 until September 2007.  He oversaw Communications, Records, Community Service Officers, School Crossing Guards, and computer systems/technology.

From September 2007 to September 2009, Mr. Whitby worked in the private sector with a CAD/RMS/MDT provider.

From September 2009 to November 2001, Mr. Whitby was the E9-1-1 Director in Glynn County/Brunswick.

Mr. Whitby worked as the 9-1-1 Database Manager for Hillsborough County from February 2010 until September 2012.

Mr. Whitby is currently the 9-1-1 MSAG Coordinator for Pinellas County.

Mr. Whitby earned his Associates Degree in April 2003 and Bachelor’s Degree in November 2005 in the field of Business Management.

Mr. Whitby has been very active in developing and instructing numerous training classes in the area of communications.  He has instructed for the St. Petersburg Criminal Justice Institute, Hillsborough Community College, FL APCO/NENA conferences, and the National NENA conference.  In addition, he has published articles regarding training programs with The Trainer and APCO Magazines.

Mr. Whitby is certified as an Emergency Number Professional (ENP), as well as EMD/Q and EFD/Q (Emergency Medical Dispatch and Emergency Fire Dispatch/Quality Assurance), and a certified Priority Dispatch Instructor.

Mr. Whitby was the Lead Instructor with IPTM for telecommunications courses, and is now the Telecommunications Section Coordinator.

Course Expertise

  • Dispatcher/Telecommunicator
  • Online Training