Cancellations and Refunds

Classroom Courses

Complete the Cancellation Request Form and return it to IPTM. No telephone cancellations will be accepted. Cancellations made less than 14 days prior to the course start date will incur a 20% administrative fee. In lieu of a refund, student substitutions can be made or a credit can be issued for a future course. Agency credit is to be used within one year and cannot be refunded. No refunds will be given for no-shows.

If IPTM must cancel a course for which tuition has been paid, students will be notified via e-mail and offered the option to transfer their tuition or receive a full refund.

Online Courses

Because of the flexible nature of online training, it would be inappropriate for IPTM to assume attendance or withdrawal from a course based upon the system login status. Therefore, it is imperative that a student or agency clearly communicate their intention to cancel the registration for an online course in a timely manner.

In cases where materials have already been sent to the student in preparation for the course (text books, templates, etc.), the appropriate materials and shipping costs will be deducted from the refund amount. Materials may be returned to IPTM in their original condition at the student's expense. Once IPTM has received and inspected them, the refund will be processed.

Instructor Led Courses
Complete the Cancellation Request Form and return it to IPTM. No telephone cancellations will be accepted. Cancellations made less than 14 days prior to the course start date will incur a 20% administrative fee. In lieu of a refund, student substitutions can be made or a credit can be issued for a future course. Agency credit is to be used within one year and cannot be refunded. No refunds will be given for no-shows.

Independent Study Courses and Videos on Demand (VoDs)
Due to the automated format of this course, no refunds or substitutions can be made after registration.